Start a GREAT career with one of the top HVAC Companies in Central Indiana.

General

• Physical – Must be capable of:
  • Climbing stairs, ladders and scaffolds - working at heights above 30 feet
  • Standing or walking for long periods of time
  • Sitting, bending, reaching, stopping, kneeling, crouching, and crawling; working in confined spaces –crawlspaces/basements/attics
  • Lifting/shifting at least 75 pounds
• .Good mechanical skills
• Positive attitude and capable of being team player
• Must be willing and capable of learning on the job

Educational

• Minimum of high school diploma or GED) PLUS at least 1 year of accredited study (and continuing enrollment) toward a 2 or 4 year degree from an accredited college majoring in HVAC

• Task specific background /aptitude requirements
  • Recommendation from HVAC Department head and/or HVAC Instructor
  • Must have proven acceptable scores on mechanical comprehension tests
  • Strong communications skills – written and verbal
  • Well Organized
• On-the-job learning
  • Must be willing to take instruction from senior Specialists
  • Must willing and capable of learning how to interact with customers and other staff
  • Need to be ambitious and take initiative to learn
• Take on other duties as assigned – including workplace maintenance and cleaning

Personal 

• Valid social security number, driver’s license and clean driving record
• Must be well-groomed and make a neat appearance
• Must be able to pass drug test(s) and background investigation as required by company

Description of work and environment

• Hands on work under the supervision of an Senior or Master Service Specialist
• Must have knowledge and mechanical capabilities to complete basic service work based on instructions from Senior/Master Service Specialist (and retain experience and learning)
• Work can be residential or even commercial
• Work is generally done during regular business hours, but flexibility in time for work is necessary
• Work/Study opportunities exist for part-time or full-time work for student working on degree in HVAC
• If not degreed, must demonstrate continued progress toward degree completion, verified by school and professors

Safety

• Required
  • Work safely and follow safety rules
  • Follow all verbal instructions and company policies on safety
  • Take all reasonable and prudent actions to maintain a safe working environment and prevent injury or physical damage to company or customer property and/or vehicles

General

• Physical – Must be capable of:
  • Climbing stairs, ladders and scaffolds - working at heights above 30 feet
  • Standing or walking for long periods of time
  • Sitting, bending, reaching, stopping, kneeling, crouching, and crawling; working in confined spaces –crawlspaces/basements/attics
  • Lifting/shifting at least 75 pounds
• Excellent mechanical/electrical/electronic skills
• Positive attitude and capable of being team player

Educational/Experience

• Preferred: completion a 2 or 4 year degree from an accredited college majoring in HVAC; Minimum of at least 1 year of accredited study (and continuing enrollment) toward degree
• Required: 3 to 5 years of HVAC work
• Strong communications skills – written and verbal
• Preferred: NATE Certification
• Required: EPA Universal Certification

Personal 

• Valid social security number, driver’s license and clean driving record
• Must be well-groomed and make a neat appearance
• Must be able to pass drug test(s) and background investigation as required by company
• Preferred: Desire to gain additional skills and progress in company

Description of work and environment

• Complete all required paperwork in a timely and accurate manner
• Work with, instruct/train and assess the skills of any Installation Technicians assigned to work with you
• Attend required meetings, company or vendor training as required
• Qualify for any necessary licenses or certifications which may be required by the company
• Exhibit professional conduct at all times, whether at the job site or driving company vehicles
• Participate in an on-call rotation schedule that includes nights, weekends and holidays
• Understand company pricing and generate appropriate customer invoice at job site

Diagnosis and Repair

• Must have the expertise to diagnose service issue
• Check out system, determine and recommend repairs needed
• Review costs of repair and get customer payment and sign-off on paperwork
  • Exceptions:

1. If parts are NOT on the truck, check with office on timing to receive parts and tentatively schedule follow-up appointment to complete repair
2. If system is not repairable or cost is very high, go over options with customer; price out/have office price out potential replacement system – work with customer to schedule installation estimate call – if customer does NOT want to consider a new system, determine if they want repair completed, if they DO – go ahead and complete repair and get payment’ or if parts are not on truck, follow procedure noted in 1: if they DON’T want the repair, get service call charge and okay on paperwork

• Be sure to go over benefits of Complete Comfort Comfort Club and explain costs versus benefits

Business Travel/Vehicle and Supplies

• Travel to job sites in service area, and work with dispatch to ensure schedule is maintained and, if delayed, properly communicate delays to customer in advance of appointment time
• Maintain good working order of company vehicle including refueling as necessary, reporting any mechanical issues, and filling out and submitting monthly vehicle inspection form. Insure that vehicle is clean (should be washed on a regular basis)
• Maintain proper stock, parts, tools, and safety equipment in the vehicle
• Maintain and submit monthly mileage log forms

Safety

• Work safely and follow safety rules
• Provide clear verbal instructions on company policies for safety
• Take all reasonable and prudent actions to maintain a safe working environment and prevent injury or physical damage to company or customer property and/or vehicles

General

• Physical – Must be capable of:
  • Climbing stairs, ladders and scaffolds - working at heights above 30 feet
  • Standing or walking for long periods of time
  • Sitting, bending, reaching, stopping, kneeling, crouching, and crawling; working in confined spaces –crawlspaces/basements/attics
  • Lifting/shifting at least 75 pounds
• Excellent mechanical/electrical/electronic skills
• Positive attitude and capable of being team player

Educational/Experience

• Preferred: completion a 2 or 4 year degree from an accredited college majoring in HVAC; Minimum of at least 1 year of accredited study (and continuing enrollment) toward degree
• Required: 7+ years of HVAC work
• Strong communications skills – written and verbal
• Preferred: NATE Certification
• Required: EPA Universal Certification

Personal 

• Valid social security number, driver’s license and clean driving record
• Must be well-groomed and make a neat appearance
• Must be able to pass drug test(s) and background investigation as required by company
• Preferred: Desire to gain additional skills and progress in company

Description of work and environment

• Complete all required paperwork in a timely and accurate manner
• Work with, instruct/train and assess the skills of any Service Technicians/Senior Service Specialists assigned to work with/for you
• Attend required meetings, company or vendor training as required
• Provide leadership on training/professional attitude and work ethics to all staff members and work closely with senior management
• Qualify and help others to qualify for any necessary licenses or certifications which may be required by the company
• Exhibit professional conduct at all times, whether at the job site or driving company vehicles
• Participate in an on-call rotation schedule that includes nights, weekends and holidays
• Understand company pricing and generate appropriate customer invoice at job site

Sales

General

• Check out system, determine and recommend repairs needed
• Review costs of repair and get customer payment and sign-off on paperwork

O Exceptions:

1. If parts are NOT on the truck, check with office on timing to receive parts and tentatively schedule

     follow-up appointment to complete repair

2. If system is not repairable or cost is very high, go over options with customer; price out/have office price out potential replacement system – work with customer to schedule installation estimate call – if customer does NOT want to consider a new system, determine if they want repair completed, if they DO – go ahead and complete repair and get payment’ or if parts are not on truck, follow procedure noted in 1; if they DON’T want the repair, get service call charge and okay on paperwork Thoroughly explain operation and controls as well as benefits of service work –and if the existing system/s would cost more to repair than its expected performance and life – introduce new system/s, be sure that customer understands costs and benefits of new system versus repair

• Be friendly and thorough when you present the suggested solutions and answer any customer questions in regard to them
• Obtain customer agreement (signature)preferred payment method and COMPLETE information, including email address, get customer signature at completion of any service/installation job; electronically process credit card payment

Comfort Club

• While explaining costs, be sure to go over Comfort Club benefits, costs and payment methods at the end of each call (unless customer is already a member)

Business Travel/Vehicle and Supplies

• Travel to job sites in service area, and work with dispatch to ensure schedule is maintained and, if delayed, properly communicate delays to customer in advance of appointment time
• Maintain good working order of company vehicle including refueling as necessary, reporting any mechanical issues, and filling out and submitting monthly vehicle inspection form. Insure that vehicle is clean (should be washed on a regular basis)
• Maintain proper stock, parts, tools, and safety equipment in the vehicle
• Maintain and submit monthly mileage log forms

Safety

• Work safely and follow safety rules
• Provide clear verbal instructions on company policies for safety
• Take all reasonable and prudent actions to maintain a safe working environment and prevent injury or physical damage to company or customer property and/or vehicles